Cyber 9-1-1

Public Safety Artificial Intelligence based Products

Increase telecommunicator efficiency

Alleviate telecommunicator stress

Improve caller experience

Reduce Emergency Communication Center Budget

Public Safety Software Architecture and Design Services

CAD (Computer Aided Dispatch)

Mobile Computing

Mapping, GPS and AVL

RMS (Police and Sheriff Records Management Systems)

JMS (Jail Management Systems)

Court Systems

Welcome to CYBER 9-1-1

Cyber 9-1-1 has provided software design services to major Public Safety vendors and consulting services to Public Safety agencies for over 35 years.

Our architectural CAD (Computer Aided Dispatch), Mobile, Mapping, LRMS (Law Records Management Systems), FRMS (Fire Records Management Systems), EMS, Jail and Court system designs have been adopted by seven major Public Safety vendors and are servicing thousands of Public Safety agencies in the US and worldwide.

Our expert Public Safety services have provided US and International Public Safety agencies with IT technology, network and needs assessments, organizational and operational reviews and recommendations, business analysis, development of functional specifications and requirements, RFI’s (Request for Information), RFP’s (Request for Proposals), software evaluations, inter-operability, project management and implementation of CAD, Mobile, Mapping, LRMS, FRMS, Court, Jail and EMS systems.

We are proud to be a leading Public Safety design and services company that pioneered multiple industry firsts including

Intelligent command line
Integrated mapping for CAD and Mobile systems
Cloud-based computing and our latest innovation
AI (artificial intelligence) products for Public Safety

About Us

Cyber 9-1-1 Inc. has been serving the Public Safety Industry for over 35 years.

Our consulting services have improved processes and workflows saving agencies time and money.

Our software architecture and designs are powering thousands of Public Safety agencies every minute of every day.

Our Products

Artificial Intelligence (AI) is all the buzz in the news, but will it work for Public Safety agencies?

The answer lies in not only understanding the Public Safety landscape but the technology itself.

While AI has tremendous potential, it must be architected and designed to match the needs of Public Safety not shoehorned into products with little or no regard to workflows and processes.

Our Public Safety Industry experts have spent decades servicing both software developers and agencies.

We not only have AI technology knowledge and experience, but most important we have decades of Public Safety consulting expertise to enable us to fully integrate AI into the Emergency Communication Centers, Police and Fire/EMS agencies processes and workflows.

Our initial AI product line is aimed at Emergency Communication Centers to:

Reduce caller wait times
Improve caller experience.
Improve call handling work and process flow
Automate abandoned and non-responsive calls.

Improve telecommunicator’s ability to handle influx in call volume.
Reduce telecommunicator stress.
Reduce telecommunicator need for overtime.
Reduce overtime budget.

AI Calls

Using artificial intelligence manages abandoned and non-responsive calls.

Automating this tedious process, allowing telecommunicators to deal with real emergencies.

First Product of its kind to:

Automate Call Handling
Reduce Stress
Increase productivity
Enhance accountability
Reduce overtime costs
Retain staff

AI Lingual

Using artificial intelligence translates foreign languages between the emergency communication center and the caller.

First Product of its kind to:

• Enable natural language translation between caller and call emergency telecommunicator to occur.
Reduces response time for all non-native emergency communication center language calls.
Integrate with CAD incorporating the language translation into CAD notes.

AI Audio

Using artificial intelligence translates all voice communication into searchable and actionable text.

First Product of its kind to:

Enable searching of all voice communication - between caller and telecommunicator.
Enable searching of all voice communication - • between telecommunicator and first responder.
Integrate with existing voice recorder solution.
Enable textual search of all voice communication.
Keyword search and reporting.
Increase productivity.

Our Services

Cyber 9-1-1 has been serving Public Safety agencies for over 35 years. Our team of highly knowledgeable and experienced professionals provide valuable consulting services to a multitude of Public Safety agencies in the US and Internationally.

Our consulting services include:

Agency needs assessments, both current and future state.
Detail requirements development for CAD, Mobile, Mapping, LRMS, FRMS, EMS, Jail and Court software applications.
Development of functional, work and process flow specifications.
RFI (Request for Information) development, publishing, evaluation, and procurement. .
RFP (Request for Proposals) development, publishing, evaluation, and procurement.
Implementation services including project management, configuration and setup, integration, data conversion, training, unit testing and go-live support for CAD, Mobile, Mapping, LRMS, FRMS, EMS, Jail and Court software applications.
IT technology and network assessments.